Privacy Notice

Data Controller:

Dr Jane Benn

Data Protection Lead :

Dr Jane Benn

Fair Processing Notice

This privacy notice explains why My TeleDoc collects information about you, how that information may be used and which organisations the information will be shared with to ensure you receive the best possible care.

What Information Do We Collect?

Your healthcare records contain information about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). All your health records are kept confidential and secure, electronically in our software database, Heydoc. Your healthcare record may include the following information; 

  • Details about you, such as address and next of kin.
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health.
  • Your NHS Number/GP.
  • Details about your treatment and care.
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you.
  • Details of your Private Healthcare Insurance Provider when appropriate.

Why Do We Collect This Information? 

Your records are used to facilitate the best possible care for you. Information may also be used for clinical audit to monitor the quality of the service provided. 

How Do We Maintain the Confidentiality of Your Records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. Every member who works at MyTeledoc has a legal obligation to keep information about you confidential. We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on. Anyone who receives information from us is also under a legal duty to keep this information confidential.

Who are our Partners?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations; 

  • Consultants you may be referred to for additional treatment.
  • Your Private Healthcare Insurer when you are making a claim and a report is requested.
  • Third party professionals such as solicitors when you are involved in litigation regarding your health and only with your explicit signed consent.
  • Social Care Services.
  • Fire and Rescue Services.
  • Local Authorities.
  • Police and Judicial Services.
  • Education Services.
  • Independent Contractors such as dentists, opticians, pharmacists.
  • Our Medical Software Provider Heydoc and their partners such as Xero and Stripe.

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Access to Your Information

You have a right under the Data Protection Act 1998 to access/view what information the surgery holds about you, and to have it corrected should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; 
  • let you have a copy of the information in an intelligible form.

If you would like to make a ‘subject access request’ please contact the Practice Manager or Assistant Practice Manager in writing.

Change of Details

It is important that you tell us if any of your details such as your name, address or telephone number have changed or if any of your details are incorrect in order for this to be amended immediately.

Objections / Complaints

Should you have any concerns about how your information is managed at the Practice, please contact the Data Protection Officer. If you are still unhappy following a review by My TeleDoc, you can then complain to the Information Commissioners Office (ICO) via their website If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact 

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone: 0303 123 1113
Fax: 01625 524510

Our Data Protection Policy

Our contact details and opening hours:

Weekdays (Monday – Friday)
6:00 p.m. – 10:15 p.m.

Saturdays/ Sundays
9:00  a.m.– 11:45 a.m.
4:00 p.m. – 6:45 p.m.

Bank Holidays  (Friday/Monday)

 8:30 a.m. -11:45 a.m.                                                                                                                                       1:00 p.m. – 6:45 p.m.